![]() Tim Thorne, Chief Distribution Officer, TAL. ![]() Jade brought these skills and embedded them within our team, rather than us being embedded in a supplier and losing control of a project”. “It’s difficult to find a single party that combines complex digital front ends and hardcore software development skills, and if you do, they probably take 20 people to do it, and they’re expensive. From the initial idea to launch in the space of only five months, new customers were able to sign up without the assistance of TAL employees. With complete awareness of these two challenges, TAL embedded a customer-led, innovative mindset into its culture, and enlisted Jade to help rapidly launch several digital products and services.Īfter several workshops, user testing, customer feedback, and market research, Jade developed and launched CoverBuilder, a self-service customer acquisition web portal that offered a ground-breaking customer experience. Because of this, customer acquisition and retention are two of the biggest challenges that businesses like TAL face. Customers have ample choice when it comes to who they insure with and by and large, the offerings are similar. Their ambition is straightforward: to ensure their customers understand and value the protection they have and are confident that TAL will be there when customers need them most. Use Slintel to connect with top decision-makers at CoverBuilder. Over this time they’ve protected more than four million Australians and their families, helping them look after what matters most, so they have the freedom to keep living the life they planned. Find useful insights on CoverBuilder’s company details, tech stack, news alerts, competitors and more. Source has been successfully serving the intermediary market (financial advisers, mortgage brokers and other advisory services) as a leading provider of insurance services for 24 years. TAL is one of Australia’s leading life insurance specialists, protecting people (not things) for over 140 years. CoverBuilder was formed in April 2014 as a subsidiary of Source Insurance Ltd. Always check Ts&Cs.DRIVING LOYALTY THROUGH GROUND-BREAKING CUSTOMER EXPERIENCES THE BACK STORY Services offered by this provider may change over time. For example, they can cover clerical/administrative work, business visitors to the property, and other business uses. In addition, CoverBuilder can cover homes that are also used for commercial purposes. For example, home emergency, accidental damage and personal possessions cover (which protects items when they are outside the home) can be purchased alongside a home insurance policy. Depending on how much protection the customer wants, the cover can be tailored and extended to suit their specific requirements. ![]() ![]() As a standard, these policies provide protection in the event of an emergency such as flooding, fire, theft, storm damage, escape of water, and vandalism. CoverBuilder also accommodates a wide variety of property types including listed buildings, renovations, unoccupied buildings, unusual constructions, flat roofs, holiday homes, and houses that take in guests/lodgers.ĬoverBuilder provides buildings and/or contents insurance for homeowners and tenants. For example, they aim to offer affordable policies to individuals who may often face high premiums or are refused insurance, such as those with convictions, a claims history, or a bad credit history. CoverBuilder is based in the Welsh town of Penarth, in the Vale of Glamorgan.Īs a provider of specialist home insurance, CoverBuilder caters for a range of “non-standard” personal and property circumstances. It works with a number of UK insurers such as AXA, Plum Underwriting, Pen, UKG, and Modus to find customers competitive policies that suit their specific needs. In 2017, the company relaunched and expanded into selling home insurance, particularly targeted at more specialist and niche groups. CoverBuilder was itself established in 2014 to provide Home Buyer’s Protection, a form of insurance which helps buyers if a property purchase falls through. CoverBuilder is part of the Red Apple Group, a financial services group founded in 1993. 250) STROKE RIB LAYOUT (if ribs selected) CUSTOM SIDE PATCH (15) (NOT AVAILABLE WITH 3 RIB.
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